Introduction

At Zhen Nature, customer satisfaction is our priority. If you are not happy with your purchase, we offer a combined refund and return policy under the conditions outlined below.

Eligibility for Refund and Return

1. Items must be unused and in their original packaging.
2. Requests must be made within 7 days of receiving the item.

Process

1. Contact us at support@zhennatural.com within 3 days to initiate a refund or return.
2. Follow the provided instructions for returning the product.
3. Refunds will be processed after receiving and inspecting the item, and will be credited within 7-10 business days.

Non-Refundable/Non-Returnable Items

1. Gift cards
2. Downloadable products
3. Items marked "final sale" or "discount sale"
4. Perishable goods
5. Customized products
6. Clearance items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect item. We recommend using a trackable shipping service.

Contact Us

Email: support@zhennatural.com

Phone: 01844545500